NURSE JONES ACADEMY

Refund Policy

Effective September 16, 2026

1. Balanced review policy

Nurse Jones Academy reviews eligible refund requests fairly and individually. Approval is not automatic and may depend on timing, account activity, use of paid features, prior refunds, payment history, and the surrounding circumstances. This policy does not limit any refund right required by applicable law.

2. Initial subscription payments

You may request review of an initial Premium, All Access, or All Access Annual payment within seven calendar days after the charge.

3. Renewal payments

You may request review of a recurring renewal payment within three calendar days after the renewal charge.

4. Founding Student registration

The $1 Founding Student registration is generally nonrefundable after registration is activated. We will review duplicate charges, technical errors, unauthorized payments, and any refund required by law.

5. How to request a refund

Email support@nursejonesacademy.com from the address associated with your NJA account. Include your name, account email, plan, charge date, and reason for the request. Do not email full payment-card information.

6. Effect on access

If a full refund is approved, the associated paid membership access ends immediately and the subscription may be canceled. If a partial refund is approved, access may continue only to the extent supported by the remaining paid entitlement and account status. Refunds do not purchase, erase, or alter legitimately earned academic-performance records, but access to features displaying or using those records may depend on membership eligibility.

7. Cancellation is different from a refund

Canceling a recurring membership stops future renewals. Unless a refund or another exception applies, access ordinarily remains available through the end of the current paid billing period. Cancellation does not by itself refund a completed charge.

8. Disputes and reversals

If you dispute a charge with your bank or payment provider, NJA may immediately lock or cancel paid access while the dispute is open. Access may be restored if the dispute is resolved in NJA's favor and the membership otherwise remains eligible.

9. Refund delivery

Approved refunds are returned to the original payment method. Your bank or payment provider controls when the credit appears after processing.

10. Contact

Questions about cancellations or refunds may be sent to support@nursejonesacademy.com.